Return & Refund Policy

At Luxury Baby Boxes, we want you to be delighted with your purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all items originally received in the box.

To start a return, please contact us through our Contact Us page with your order number and reason for the return.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the damaged item(s), and we will work quickly to resolve the issue.

Non-Returnable Items

For health and safety reasons, products that have been opened, used, washed, or altered cannot be returned unless they are defective or damaged upon arrival.

Gift cards, if offered, are non-refundable.

Questions

If you have any questions regarding returns or refunds, please contact us through our Contact Us page. We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.